Refund policy

Our goal is for every client to be fully satisfied with their purchase. If this is not the case, please let us know and we will do our best to find a solution with you.

To be eligible for a return, your item must be in the same condition in which you received it—unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info.anokiqc.ca@gmail.com. Please note that returns must be sent to the following address: 8 rue des Duchesses, Cantley, QC, J8V 0E3, Canada

If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You may always contact us at info.anokiqc.ca@gmail.com with any questions regarding returns.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom-made products (this does not apply in the case of returns for repair).

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, your refund will be processed automatically.

Please note that it may take some time for your bank or credit card company to process and display the refund.
If more than 15 business days have passed since your return was approved, please contact us at info.anokiqc.ca@gmail.com.